Last updated: July 2026

This Privacy Policy describes how Altex Services Inc, EIN 81-0959940, 7031 NW 20th Ave, Miami, FL 33147 ("Altex Service," "Company," "we," "us," or "our") collects, uses, and discloses information when you use our website, service-availability tools, retail support, quotation, order facilitation, account coordination, and related services.

1. Information We Collect

We may collect information that you provide directly, including:

* name;
* email address;
* phone number;
* service address, city, state, and ZIP code;
* provider preferences;
* order, quotation, installation, and support information; and
* messages or requests you submit to us.

We may also collect usage data automatically, including your IP address, browser type, device information, pages visited, referring URLs, timestamps, and diagnostic data.

2. Service Availability Searches

When you submit an address to check internet service availability, we use the address to request service-availability information from our service-availability data provider and, where applicable, selected internet service providers or Providers of Record. Availability results are informational and may be subject to provider validation, credit review, installation requirements, and final order acceptance.

3. How We Use Information

We may use personal information to:

* provide and maintain the website and availability search tool;
* compare internet, broadband, voice, connectivity, and related service options;
* prepare quotations or service recommendations;
* facilitate orders requested by customers;
* coordinate installation, activation, account support, and escalation;
* respond to questions and support requests;
* send transactional, service-related, or marketing communications where permitted;
* detect, prevent, and respond to fraud, misuse, security issues, or legal requirements; and
* improve our services, website, and customer experience.

4. Sharing of Information

We may share personal information with:

* service providers that host, operate, analyze, secure, or support our website and business systems;
* selected Providers of Record when reasonably necessary to check availability, obtain a quotation, submit or manage an order, arrange installation, coordinate billing or payment, provide support, or comply with law;
* professional advisers, payment processors, compliance vendors, and business operations vendors;
* government, regulatory, or law-enforcement authorities where required by law; and
* another business in connection with a merger, acquisition, financing, restructuring, or sale of assets.

We do not sell personal information. We do not share mobile information, SMS opt-in data, or text messaging consent with third parties or affiliates for their own promotional or marketing purposes.

5. Text Messaging and SMS Communications

If you provide your mobile phone number and opt in to receive SMS or text messages from Altex Service, we may use your mobile number to send transactional, informational, service-related, or marketing text messages depending on the consent you provided.

Your mobile information, SMS opt-in data, and text messaging consent will not be sold, rented, traded, or shared with third parties or affiliates for their own promotional or marketing purposes. We may disclose mobile information, SMS opt-in status, and consent records only to service providers that help us deliver text messages or operate the requested messaging program.

6. Cookies and Similar Technologies

We may use cookies, pixels, tags, scripts, local storage, and similar technologies to operate the website, remember preferences, improve performance, measure usage, and protect the service. You can usually adjust browser settings to refuse or delete cookies, but some website features may not work correctly without them.

7. Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business records, resolve disputes, comply with legal obligations, enforce agreements, and protect our rights.

8. Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission over the internet or electronic storage is fully secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete it.

10. Links to Other Websites

Our website and communications may contain links to third-party websites, including provider websites. We are not responsible for the privacy practices, content, or security of third-party websites. You should review each third party's privacy policy before submitting information to that party.

11. Your Choices

You may contact us to request access to, correction of, or deletion of personal information that you provided to us, subject to legal and operational limits. You may opt out of marketing communications by following the instructions in the message or contacting us. Transactional or service-related communications may continue where necessary to provide requested services.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Changes are effective when posted on this page. Your continued use of the website or services after changes are posted means you acknowledge the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy, contact Altex Services Inc by mail at 7031 NW 20th Ave, Miami, FL 33147 or through the contact method listed on the Altex Service website or customer order documents.